In this section, we address frequently asked questions regarding incorrect superannuation payments.
Q: I paid my employees’ super via BPAY, but the funds haven’t been received yet. What should I do?
First, verify that the correct BPAY reference number was used. Each BEAM payment batch has a unique reference number and must not be reused.
If an incorrect reference number is used, the payment may be rejected or returned by the payment system or clearing process.
Processing times may vary depending on BEAM, BPAY, and super fund processing cycles. Once received, contributions are allocated by the super fund to member accounts.
Q: I accidentally paid super for the same period twice. How can I get a refund?
If a duplicate super contribution has been made, contact the relevant super fund(s) for the affected employee(s).
The fund may request:
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A reconciliation of the correct Super Guarantee (SG) amount
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The actual amount paid
The super fund will assess whether a refund, credit, or reallocation can be made according to their rules and ATO requirements.
Q: I changed my super payment frequency (e.g., from per pay run to monthly). Will this cause issues?
Changing payment frequency may result in transactions being processed separately.
Employers must ensure Super Guarantee (SG) obligations are met for each employee and each reporting period, regardless of payment timing.
Q: I paid extra super. Can I reduce the next payment or apply it to another period?
Generally, excess super contributions cannot be used to offset future Super Guarantee (SG) obligations.
Each reporting period must meet SG requirements independently. Any overpayment must be resolved with the relevant super fund.
Q: How long does BEAM processing usually take?
Processing times vary depending on submission timing and super fund cycles.
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Clearing houses (such as BEAM) generally process contributions within a few business days
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Super funds may take additional time to allocate funds to member accounts