Frequently Asked Questions (FAQs) about Payroller
How can we help?
Is Payroller free?
The Payroller mobile app for Employers and Agents with Timesheets, Rosters, Leave management are free to use. Staff and employees can also download and use the Payroller Employee app for free on ios and Android.
Fees apply to use Payroller on Web App, integrate with Xero, and to make super contributions through our integrated super clearing house. You can try Payroller for free and cancel anytime.
Is Payroller STP-compliant?
Yes, Payroller is STP approved by the ATO. Your business can meet its legal requirements by using Payroller to submit STP pay runs.
Does Payroller work on desktop? Can I access Payroller on mobile?
Your Payroller account is synced across desktop (Windows, MacOS) and mobile (iOS, Android).
Where is the Payroller team located?
The Payroller team is located in Sydney.
I have 1-4 employees. Can I use Payroller?
Payroller is a cost-effective and easy STP solution for all businesses including micro and small employers. You can use our software for however little or many employees you have.
How do I use Payroller?
You can try and test out Payroller for free. Discover our tutorials and support guides for accountants and small business owners.
Can I use Payroller as a stand alone software for Single Touch Payroll (STP)?
Yes, you can. You can also connect Payroller to a Xero account if you have additional accounting needs.
Where can I find my Software ID to submit STP to the ATO?
Go to Settings > STP Settings > Software ID. You can also follow our handy guide.
How do I switch on STP in Payroller?
Go to Settings > STP > Add in the details > Enable STP. You can also follow our tutorial.
Can I add multiple companies as an Agent?
You can add multiple companies by signing up for free as an accountant, bookkeeper or BAS/Tax agent. By signing up, you will have your own dedicated Agent Portal for free. You can manage multiple company payroll at once. Find out what you can do with our tutorials for Agents.
How can I change my password to my Payroller account?
If you’re not logged in, you can change your password on the Log in page. Click ‘Forgot Password’.
If you’re already logged in, go to Settings > Personal Settings > Reset Password. You can also check our handy guide.
How can I change an employee’s pay rate?
If you want to change the basis on which you pay your employees, go to People > Select the Employee > Edit > Employment > Pay rate.
Is my data in Payroller safe?
To get approved by the ATO, the Payroller development team had to go through numerous checks to ensure we reach the required safety standards. You can feel comfortable knowing that your data is safe with us.
Is Payroller available in my country?
Payroller is currently only available in Australia.
How can I request a new Payroller feature? There’s something I want but it’s not here.
If you have something that you would like to see in Payroller, you can make a feature request.
How do I change my email address for my Payroller account?
Send us an email at hello@payroller.com.au with your current email and your preferred new email. We’ll get it changed for you.
Didn’t find what you were looking for?
If you’ve got any other questions or product feedback, refer to our user guides or make a feature request below. You can also contact our online support team using the chat box in the bottom right corner.