Frequently Asked Questions (FAQs) for Payroller Subscriptions
Payroller subscription questions for Employers
Once you enter your credit card details, you will automatically be billed every month or year depending on your subscription plan type. Fees are paid in advance.
When subscriptions are live on your Payroller account, select the plan and the number of employees that you want. Input your credit card details. Your card will be charged at the start of each billing cycle.
Yes. If you need to adjust or cancel your plan, you must do so before the next billing cycle. This is important to avoid being charged for that period.
Yes, you can access all historical pay runs and reports. You will only have to pay if you create your first pay run, edit/resubmit a pay run, use superstream or the Xero integration in the web app.
Annual Subscriptions are the equivalent of $1.99 per employee per month. Monthly Subscriptions are $3.99 per employee per month, subject to the Minimum spend.
With an Annual Subscription, you are getting about a 50% discount compared to the per-user cost on a Monthly Subscription.
The minimum spend is the minimum charge for your subscription based on your selected Billing Schedule.
The minimum spend is indicated on your Subscription Management page and the Payment Summary when you checkout.
Annual Subscriptions are the equivalent of $1.99 per employee per month. Monthly Subscriptions are $3.99 per employee per month, subject to an Minimum spend.
With an Annual Subscription, you get about a 50% discount compared to the per-user cost on a Monthly Subscription.
The Minimum spend applies to each Subscription. For a Monthly Subscription, the Minimum spend is $11.99 per month and for an Annual Subscription, the Minimum spend is the equivalent of $8.99 per month. Subscription fees are required to be paid in advance.
You can change your Billing Schedule from Annually to Monthly or Monthly to Annually at any time.
When you change your subscription plan type, your current plan will last until the end of your current Billing Schedule. Then the rates of your new Billing Schedule will activate.
If you have 1- 4 employees on the annual subscription you will be under the minimum spend. Your subscription will be the equivalent of $8.99 per month.
Any business with 5 employees and above will pay the equivalent of $1.99 per employee per month on the annual subscription.
If you have 1-3 employees on the monthly subscription you will be under the minimum spend so your subscription will be $11.99 per month. Any business with 4 employees and above will pay $3.99 per employee per month.
You can use the Payroller mobile app for free but you will have to pay for a subscription if you want to use the web app to create any new pay runs, edit and resubmit pay runs, submit superstream, and use Xero.
Payroller provides a large number of features for free, including the Payroller Mobile App.
You will still have access to your Payroller account on the web app to view existing pay runs, generate reports, and use timesheets and rostering. You will be asked to subscribe when you try to create any new pay runs, edit and resubmit pay runs, submit superstream, and use Xero on the web app from Tuesday 2 November 2021.
You will be asked to enter your credit card details and your card will be charged at the start of each billing period. Any payments for subscriptions will generate an invoice that you can download from your Subscriptions page under Settings.
You will be charged a pro-rated annual subscription rate for that new staff member for the time remaining on your annual subscription. If you remain under the Minimum spend, no additional charges will apply.
When you pay for an annual subscription you will be paying for the number of employee seats upfront for the whole year. When you bring in a replacement for them that replacement will take up the existing seat.
If you want to pay monthly, you can adjust the number of employees you are paying for in your subscription settings. You can also mark your employees as Inactive or Roster Only to avoid being billed for them.
If you want to pay annually, you can include as many employees in a pay run as you have paid for in your subscription. For example, you might have 10 employees but only 5 of them work in a month. In this case, you can pay for 5 employees and mark the ones that aren’t being paid as Inactive. By rotating who is active and inactive you can save yourself on your subscription fees.
No, there is no credit card surcharge on subscriptions.
This is an authorisation charge to verify your card by our payment gateway Stripe and will be returned shortly after it has occurred.
If you have not yet subscribed to a paid plan, you will only have to pay if you create/edit a pay run, submit STP, use SuperStream, or the Xero integration. If you have paid for a subscription and want to cancel, you will go to the Subscription Management section in Settings and deactivate your subscription to prevent future charges.
Rosters and timesheets are available under the free plan on the Payroller web app.
It’s up to you how you want to handle it and you should compare the plans to understand which subscription best suits your situation. With an Annual Plan, you get a strong discount and you don’t have to worry about managing your account by turning it on and off. Under a Monthly Plan, you pay just for the month you submit your pay run, but you are priced at a higher rate and you need to closely manage how many employees are active and adjust it each month.
Subscriptions are still applicable for those that have a WPN. STP reporting for WPNs will be made available with the transition to STP Phase 2 in January 2022.
We’ve been made aware that some of you haven’t had a response yet. Please be patient as we currently have a very high volume of inbound messages that we are responding to. The current version of our customer support platform is good but because it is a live chat sometimes the responses can take longer than you want and it reverts to an email if you, as a user, leave the window. This requires your email address to be correctly entered. Sometimes there are typos in the email address and sometimes an email isn’t entered which drops the conversation and we are unable to respond
As a result of introducing subscriptions, we will be upgrading our support platform with additional features to handle conversations and enquiries in a way that the conversations will be better supported.
When you pay for Payroller the checkout accepts debit credit cards, like Debit-Visa or Debit-Mastercard. The bank that holds the bank account for your NFP should have issued you an access card that is a debit-credit card for situations like this. You can use this debit-credit card for your PayRoller subscription.
You can cancel your plan at any time. When you do, your current plan will last until the end of your current Billing Schedule that you selected when choosing your plan.
Payroller mobile app FAQs
Payroller Lite on mobile app is free. If you have previously signed up on the web app, all your data will be available on the mobile app when you log in.
Our Payroller mobile app is free, and if you have already signed up on the web app, all your data will be available on the mobile app when you log in using the same login you use for the web app.
The following features are only available on the Web App: reports, agent portal, timesheets, rosters, accept/reject employee leave requests, JobMaker, finalise STP, Xero integration and superstream. However, besides the Xero integration and SuperStream, you can access all of these features for free, regardless of whether you have a paid subscription.
Payroller Mobile app is compliant with STP rules with the ATO and you can run pay runs and report STP through PayRoller Mobile.
You can finalise STP on the web app as this functionality is still available on the lite version. This functionality is currently being built on the mobile app and will be available before the end of the financial year.
Yes, if you have the app version, your connected accountant will still be able to access your payroll reports. However, if your accountant attempts to run a pay run, submit STP, use SuperStream or the Xero integration, they will be asked to subscribe.
Yes, the reports feature on the web app is available on the Free plan.
Payroller FAQs for accountants & tax agents
For our agents, you can do any of the following:
Invite your clients (employers) to pay for the subscription
Enter their details for them
Enter your own credit card details and charge them yourself
No, they must be subscribed. You can either manage the subscription yourself or ask them to fill out their details.
You can access all of your clients’ reports and see their payslips but you will not be able to create/edit a pay run, submit STP, use SuperStream or the Xero integration on the web app for them.
Accountants and tax agents can use the mobile app to manage your own business and payroll. However, the Agent portal isn’t available on mobile app yet.
If your clients only use the free mobile app or Lite version, you’re still able to view yorur clients’ reports in the Payroller free agent portal on web app.
If your client’s account is not subscription activated, you won’t be able to create/edit a pay run, submit STP, use SuperStream or the Xero integration from the web platform and you will be asked to subscribe.
If an Agent version of the mobile app will be a major improvement for you and help you in running your client accounts, please add this to our feature request board and we can prioritise it in our next build.
Each client will be subject to the minimum spend.
If you put through an email recovery request to firstname.lastname@example.org, the support team will undertake some verification steps to ensure account privacy and security. Once this has been verified, we should be able to recover these for you.
Get the most out of using Payroller with our simple user guides
You can also invite your accountant or tax agent to help you manage your business payroll with our step-by-step guide.