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How to set up Two Factor Authentication (2FA) in Payroller

Learn how to set up Two Factor Authentication (2FA) in Payroller with our simple guide below.

Two Factor Authentication (2FA) is an added protection of security for your Payroller account and is a mandatory requirement by the ATO to submit STP.

Once you have registered your account, verified your email, and enabled STP you will be prompted to activate 2-factor authentication the next time you log in.

Step 1: Log in to your Payroller account.

Accessing your account - Two Factor Authentication 2FA - 1

Step 2: Select โ€˜Set up 2-factor authenticationโ€™.

Accessing your account - Two Factor Authentication 2FA - 2

Step 3: Select your 2FA method

Accessing your account - Two Factor Authentication 2FA - 3

You have two verification options once you get to the two-factor authentication page;

  • Authentication via Email

  • Authentication via Google Authenticator

Accessing your account - Two Factor Authentication 2FA - 4

Authentication via email


Please note that if you choose to authenticate via email this will be permanent and cannot be edited to verify via Google authenticator later down the track.


Step 4: To authenticate via email, select โ€˜Emailโ€™.

Next, select โ€˜Continueโ€™

Accessing your account - Two Factor Authentication 2FA - 5

You will then be sent an email to verify your account


If you received no email in your inbox, check your spam or junk folder. If it can’t be found in either of these, contact our support team via the support chat or hello@payroller.com.au and they’ll help you out.


Accessing your account - Two Factor Authentication 2FA - 6

Step 5: Select โ€˜Verify your emailโ€™.

You’ll receive an email from the Payroller team. 

Accessing your account - Two Factor Authentication 2FA - 7

You have now successfully logged into your account

Accessing your account - Two Factor Authentication 2FA - 8

Authentication via Google Authenticator

If you choose to authenticate via Google Authenticator

Select โ€˜Google Authenticatorโ€™.

Next, select ‘Continue’

Accessing your account - Two Factor Authentication 2FA - 9

From this page, you can choose to authenticate via the mobile app or the google chrome extension.

  • Authenticator app on mobile or

  • Authenticator app on Google Chrome

Accessing your account - Two Factor Authentication 2FA - 10

How to verify 2FA with Google Authenticator on Mobile App

Step 1: Download Google Authenticator.

Alternatively, choose another authenticator app on your phone from Google Play or the App Store.

You donโ€™t have to use Google Authenticator but personally, we think itโ€™s the easiest.

Step 2: Open your chosen authenticator app.

Step 3: Connect your Payroller account to your chosen authenticator app.

Select the plus button on the bottom right of your Google Authenticator app and either scan the barcode provided in Payroller or type in the code manually.

Accessing your account - Two Factor Authentication 2FA - 11

Once this has been set up, the app will give you a six-digit code that expires every thirty seconds.

Step 4: Enter this code where it asks for it. 

Next, click ‘Verify’.

Accessing your account - Two Factor Authentication 2FA - 12

For more information and troubleshooting 2 Factor Authentication check out our FAQ on 2 Factor authentication


How to verify 2FA with Google Authenticator on Google Chrome

Step 1: Download the Google Authenticator from the Chrome web store.

Step 2: Select the authenticator icon.

The icon is in the top right

Accessing your account - Two Factor Authentication 2FA - 13

Step 3: Select the scan box on the top right

Accessing your account - Two Factor Authentication 2FA - 14

Step 4: Click and drag your mouse.

Drag your mouse from the top left corner of the box to the right bottom corner

Accessing your account - Two Factor Authentication 2FA - 15

Step 5: Click on the authenticator icon.

The icon is on the top right corner

Accessing your account - Two Factor Authentication 2FA - 16

Step 6: Copy the code to your clipboard

Accessing your account - Two Factor Authentication 2FA - 17

Step 7: Paste the code to the verification code box.

Select verify

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You have now successfully entered your account

Accessing your account - Two Factor Authentication 2FA - 19

For more information and troubleshooting 2 Factor Authentication check out our FAQ on 2 Factor authentication

Need more help with accessing your Payroller account?

Learn how to log in to your Payroller account

Learn how to reset your password in Payroller

Discover more tutorials & get the most out of using Payroller

Get to know Payroller with our simple Quick Overview user guides.  Try Payroller for free and subscribe to access all features in both web app and mobile app. Read more in our Payroller Subscription FAQs.

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  • Roster App
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