Frequently Asked Questions (FAQs) on Finalising STP for the End of Financial Year (EOFY) in Payroller

If you have submitted pay runs for your employees, you will need to submit a Single Touch Payroll (STP) finalisation at the end of the financial year. Follow our user guides for web app or mobile app to finalise STP for the financial year.

With the introduction of single touch payroll (STP), group certificates/PAYG summaries are not provided to employees. At the end of the financial year, employers need to indicate on Payroller that they are submitting their last pay run for the year. In Payroller, this information is sent direct to the Australian Taxation Office (ATO).

The ATO will then make the information available to employees on their myGov account. Employees without a myGov account will need to request the group certificate/PAYG summary from the ATO. If you’re not reporting through STP, you will have to provide group certificates/PAYG summaries.

You can report to the ATO that you are submitting the last pay run for the year on Payroller on web app and mobile app.

To indicate that you are submitting the last pay run for the year, follow our user guides for web app or mobile app. Please note that the Payment Date determines which financial year the pay run will fall into. If the Payment Date is on or after the 1st of July it will fall into the next financial year in accordance with the ATO.

To finalise STP for the end of the financial year on web app,

Step 1: Log in to payroller.com.au,

Step 2: Select ‘Finalise STP’,

Step 3: Choose the correct financial year,

Step 4: ‘View & adjust’ each employee’s figures as required and select ‘Done’.

Step 5: Select ‘Finalise STP’.

Follow the below steps to finalise STP and submit your last pay run for the financial year in mobile app:

Step 1: Select ‘Run Payroll’.

Step 2: Make sure that the Payment Date falls on or before the 30th of June. (Payment dates on or after the 1st of July will make the pay run fall into the next financial year. If your payment date falls on or after the 1st of July you will need to finalise the previous pay run)

Step 3: Select the ‘+’ button for each employee, scroll down, and choose ‘Finalise’. Ensure you tick the finalisation for each employee and repeat the process for all required employees.

Step 4: Swipe left and repeat for each employee and then ‘Press Button to submit’.

If you have already created the pay run but need to indicate that you are submitting the last pay run for the year you can go to ‘Payslips’ and select the last payslip for the financial year, make sure that the Payment Date falls on or before the 30th of June and select ‘Edit’ and follow steps 3-4 above.

There could be a few reasons why the figures don’t match. Some possibilities include finalising for the wrong financial year, not reviewing the finalisation before submitting, submitting STP from a different software, changing the ABN or branch number for a submitted STP, and adding a pay run to a finalised STP.

If your figures are showing correctly on Payroller for the correct financial year, you can resubmit the finalisation to update the ATO.

If you are still having issues with your figures not matching, reach out to our support team for assistance.

If you have finalised STP in the wrong financial year on web app using the ‘Finalise STP’ button, you won’t be able to unfinalise for that year.

However, you can submit a new pay run within that financial year to update your EOFY STP finalisation. Please make sure at the end of that financial year to refinalise your STP. You can resubmit your finalisation as many times as required

If you have finalised for the wrong financial year using the mobile app or by selecting ‘Finalise’ or ticking the ‘EOFY final’ on the last pay run of the financial year then you can simply edit the pay run and remove the checkmark and resubmit to remove the finalisation from the pay run.

To review your finalisation before you submit, login to payroller.com.au and select ‘Finalise STP’. Make sure to select the correct date for the financial year you are finalising for and then select ‘View & Adjust’ for each employee to review the finalisation before submitting.

In the mobile app you can preview the Year to date figures on the payslip before you select ‘Press button to submit’. If you prefer to see the figures before you finalise it may be best to finalise by logging into payroller.com.au

 There are a number of reasons your employee is seeing two tax summaries from your company

• You may have submitted STP for two different branch numbers on the same account for the same financial year.

• You may have submitted STP for two different ABN numbers on the same account for the same financial year.

• You may have previously submitted figures from an old STP software that you haven’t finalised for or removed from the ATO.

• You may have created and submitted stp for two Payroller accounts with the same company

If you have switched from a previous software to Payroller, you will need to get in contact with your previous software provider to remove the figures you have entered.

Alternatively you can finalise the figures on your previous software and remove those figures from the total figures on payroller so that the figures do not double up.

If you are trying to report STP for another ABN it is recommended that you create a new payroller account rather than updating the ABN on your current account.

If you have submitted pay runs for multiple ABNs in the same financial year on the same account you will need to finalise for the old ABN and then finalise for the new ABN by following the steps below:

Step 1: Go to ‘Settings’.

Step 2: Go to ‘Organisation settings’.

Step 3: Edit the ABN by clicking on the ABN number and entering your previous ABN and selecting ‘search’.

Step 4: Select ‘Save’.

Step 5: Connect your software ID to the previous ABN if it has been disconnected.

Step 6: select ‘Payroll & STP’.

Step 7: Go to ‘Finalise STP’

Step 8: Select the correct financial year

Step 9: Adjust employees as required for the previous ABN and finalise STP (you can add negative figures to reduce the total amount for each employee).

Step 10: Once this has been completed change the ABN back to the new ABN then follow steps 1-9 for the new ABN.

If you are trying to report STP for another branch number it is recommended that you create a new Payroller account rather than updating the branch number on your current account.

Step 1: Go to ‘Settings’.

Step 2: Go to ‘STP Settings’.

Step 3: Select ‘Disable STP’.

Step 4: Edit the Branch Number to the old branch number and select ‘Enable STP’.

Step 5: Select ‘Payroll & STP’.

Step 6: Go to ‘Finalise STP’

Step 7: Select the correct financial year.

Step 8: Adjust employees as required for the previous branch number and finalise STP (you can add negative figures to reduce the total amount for each employee).

Step 9: Once this has been completed change the branch number back to the new branch number and then follow steps 1-8 for the new branch number.

If you add a pay run after your finalisation has been completed you will need to make sure to finalise again to update the finalisation. You can finalise STP again on the web by going into the ‘Finalise STP’ button on the Payroll & STP screen and selected the financial year and resubmitting STP. On mobile, you will need to edit the last pay run for the financial year and make sure finalisation has been indicated by selecting + and selecting ‘Finalise’ for each employee and submit to update your finalisation.

Check whether you have finalised for the correct financial year. Please note that the payment date determines which financial year the pay run will fall into, payment dates on or after the 1st of July will make the pay run fall into the next financial year.

If you have updated a pay run within the financial year after finalisation has been submitted you will need to make sure to finalise again.

Please wait for 72 hours as there may be some delays during the end of the financial year. If your employee still has not received their finalisation, you can resubmit the finalisation again. If the employee does not receive the finalisation, please reach out to Payroller for assistance.

The ATO website advises that even if you finalise an employee record partway through the financial year, the ATO will not pre-fill the information into your employee’s tax return until after the end of the financial year.

 During the end of the financial year, there may be some delays due to an increase in businesses attempting to finalise. Please wait for 72 hours for the finalisation/ pay run to be submitted. If it’s still pending after 72 hours, resubmit the pay run. If the issue persists, contact Payroller at hello@payroller.com.au for further assistance.

If you have run pay runs for inactive employees, their pay run figures should appear in the ‘Finalise STP’ section on payroller.com.au. Log in to Payroller, select ‘Finalise STP’, choose the financial year, and review the figures for your employees.

If the inactive employees’ figures are not showing, double-check if their pay runs are in the correct financial year. You can check this by going to the ‘People’ section and clicking on the employee’s card to see the summary of their pay runs.

Please note that the system will not consider an STP as submitted if you add an opening balance without adding a pay run. You can add an opening balance and submit a 0 pay run for the YTD figures to go through to the ATO.

For ease of use, we advise that you finalise by logging into payroller.com.au but if you wish to finalise on the mobile app, you will need to go back to the last pay run for the inactive employee by going into ‘Payslips’, select the pay run of the employee, select ‘Edit’ then select ‘+’ on the inactive employee you need to finalise and scroll down and select ‘Finalise’ and resubmit.

Yes, you can add a new employee to a pay run that has been finalised. This will update the figures sent through to the ATO when you submit STP. You will then need to make sure to finalise again to update the ATO.

On the mobile app when you finalise STP you will only be able to see the year-to-date totals on the final payslip of your employee. If you wish to see the total figures sent through to the ATO please log in to payroller.com.au and select ‘Finalise STP’, then select the financial year and select ‘view & adjust’ to view the total year-end figures for each employee.

If you have finalised on the mobile app but it has not updated the ATO you can also finalise by logging into payroller.com.au and selecting ‘Finalise STP’.

If your finalisation is not appearing on the ATO portal, check if the finalisation has gone through successfully, whether it has been completed for the correct financial year, and whether it has been reported to the correct ABN or branch number.

Please wait for 72 hours as there may be some delays during the end of the financial year. If your employee still has not received their finalisation, you can resubmit the finalisation again. If the employee does not receive the finalisation, please reach out to Payroller for assistance.

On Web

Step 1: Log in to payroller.com.au

Step 2: Select ‘Finalise STP’.

Step 3: Select the correct financial year

If the finalisation has a ‘Finalised’ icon next to the year then it means that the finalisation has gone through successfully.

Please note however if you edit and resubmit a pay run you will need to make sure to finalise STP again to update the finalisation.

You will have the option to finalise as many times as required which will update the figures sent through to the ATO.

On Mobile app

Step 1: Login to the Payroller mobile app

Step 2: Select ‘Payslips’.

Step 3: Select the last pay run for the financial year

Step 4: Check that the ‘Payment Date’ falls on or before the 30th of June. (Payment dates on or after 1st of July will make the pay run fall into the next financial year.)

Step 5: Select ‘Edit’ and check whether STP Finalisation shows on your employee, if it does not you will need to scroll down and select the ‘+’ button and select ‘Finalise’.

Step 6: Check that STP Finalisation appears for each employee and submit, if STP finalisation shows for all employees you do not need to resubmit.

Alternatively, you can finalise STP by logging into payroller.com.au and selecting ‘Finalise STP’ to view the summarised YTD figures of your employees and make any adjustments as required.

Please note however if you edit and resubmit a pay run you will need to make sure to finalise STP again to update the finalisation.

When you first enable STP your branch number would have automatically set to branch number 1 unless you made any changes.

To check the branch number you have been submitting STP

Step 1: Log into payroller.com.au

Step 2: Select ‘Settings’.

Step 3: Select ‘STP Settings’.

Step 4: Select ‘Disable STP’.

Step 5: Check the Branch Number.

Once you have checked you can re-enable STP by selecting ‘Enable STP’.

If you don’t know what branch number you should be reporting to you, please contact the ATO for assistance.

First you will need to make sure to remove the figures sent through to the ATO for the incorrect branch number. The easiest way to do this is by logging into payroller.com.au.

Remove figures from the incorrect branch number.

Step 1: Make sure your Payroller account is in the incorrect branch number by going into STP settings and disabling STP.

Step 2: Go to ‘Payroll & STP’.

Step 2: Select ‘Finalise STP’

Step 3: Select the correct financial year

Step 4: ‘View & Adjust’ for each employee and click on the ‘Adjustment’ figures and enter negative YTD figures to zero out the Final report figures.

Step 5: Select ‘Done’

Step 6: complete for all employees until all figures are showing 0 for the Final report

Step 7: Select ‘Finalise STP’

Step 8: Wait till ‘Finalised’ icon shows next to the financial year. Please wait for 72 hours as there may be some delays during the end of the financial year.

Once the submissions for the incorrect branch number have been finalised you can go ahead and report for the correct branch number.

Report for the correct branch number

Step 1: Go to ‘Settings’.

Step 2: Go to ‘STP Settings’.

Step 3: Select ‘Disable STP’.

Step 4: Edit the Branch Number to the new branch number and select ‘Enable STP’.

Step 5: Select ‘Payroll & STP’.

Step 6: Go to ‘Finalise STP’.

Step 7: Select the correct financial year

Step 8: ‘View & Adjust’ for each employee and click on the ‘Adjustment’ figures and remove the negative YTD figures so the Final report figures show.

Step 9: Select ‘Done’.

Step 10: complete for all employees.

Step 11: Select ‘Finalise STP’.

Some reasons why your finalisation is not showing the correct figures include:

• The Payment Dateof a pay run could be in another financial year. Payment dates determine which financial year the pay run will fall into. Payment dates on or after the 1st of July will fall into the next financial year.

• You may have added an Opening Balance figure to an employee which will show up in the YTD balance.

If a pay run is missing from your finalisation it may mean that the payment date is falling outside of that financial year. Payment Dates determine which financial year the pay run will fall into. Payment dates on or after the 1st of July will fall into the next financial year.

If the payment date was inputted incorrectly and the STP has already been submitted to the ATO you wont be able to edit the payment date. You will need to edit the pay run, change all figures to 0 and resubmit to the ATO to remove the figure from the ATO. Then create a new pay run with the correct dates and figures and submit to the ATO.

You will need to make sure to correct or remove your opening balances as required and then edit the most recent pay run.

Step 1: Go to ‘People’.

Step 2: Select the employee you need to resolve.

Step 3: Go to ‘Opening balances’.

Step 4: Check that the as at date is correct and edit the opening balances figures and select ‘Save’

Step 5: Open the most recent pay run, select ‘Edit’.

Step 6: Continue and review that the YTD figure on the payslips have been updated.

Step 7: Submit the pay run.

Pay run totals are calculated based on the payment dates entered for each pay run. If your pay run in the new financial year is not starting from $0 then there may be a pay run with a payment date in the new financial year or there may be an opening balance, or your current pay run has a payment date in the previous financial year.

If you finalise STP on the web using the ‘Finalise STP’ button you won’t be able to undo the finalisation you can, however, resubmit the finalisation multiple times which will update the previous submission. However, submitting a new pay run within that financial year will update the finalisation. Please make sure at the end of that financial year to refinalise your STP. You can resubmit your finalisation as many times as required.

If you have finalised by selecting ‘Finalise’ or ticking the ‘EOFY final’ on the last pay run of the financial year then you can simply edit the pay run and remove the checkmark and resubmit to remove the finalisation from the pay run.

Yes, you can edit and resubmit a finalisation multiple times which will update your previous finalisation submission.

If you have indicated termination on the pay run for the last pay run for this employee you will not need to do anything further. If however you have not indicated termination on the pay run for your employee or if you would just like to make sure that the finalisation has been submitted you can log in to payroller.com.au, select ‘Finalise STP’, choose the financial year, and Adjust & review the figures for your employee and select ‘Finalise STP’.

For ease of use, we advise that you finalise by logging into payroller.com.au but if you wish to finalise on the mobile app, you will need to go back to the last pay run for the employee by going into ‘Payslips’, select the pay run of the employee, select ‘Edit’ then select ‘+’ on the employee you need to finalise and scroll down and select ‘Finalise’ and resubmit.

No you do not need to tick the EOFY final box every pay run when you submit STP. If an employee leaves the company however you can finalise for this employee. Selecting termination on the employee’s pay run will automatically tick this finalisation component on the pay run. The EOFY final box should be ticked on the last pay run for that financial year with a payment date on or before the 30th of June.

The payment date determines which financial year a pay run will fall under.

If you have a payment date on or before the 30th of June it will fall into the previous financial year, and if it has a payment date on or after the 1st of July it will fall into the next financial year.

When finalising for the end of the financial year, you will need to make sure that the last pay run for that financial year is the one you finalise. If your pay run has a payment date in the next financial year, you will need to finalise the previous pay run for that financial year.

If the wrong pay run was finalised you can edit the pay run by going into payslip and selecting the pay run that was finalised and selecting edit and removing the finalised indicator off each employee. Then go to the correct pay run and edit the pay run and select the + button and finalise the pay run

If the payment date was entered incorrectly you will need to edit the pay run to 0 to remove the figures from the ATO and create a new pay run with the correct dates.

To view, adjust and finalise for a previous financial year

Step 1: Log in to payroller.com.au

Step 2: Select ‘Finalise STP’.

Step 3: Select the financial year you would like to finalise.

Step 4: View & Adjust each employee as required and select ‘Done’.

Step 5: Select ‘Finalise STP’ to submit the finalisation.

If you are submitting the same pay run multiple times this will not double the figures but will simply update the pay run in the ATO. You can double-check this based on the YTD of the employee’s payslips OR you can double-check the figures by logging into payroller.com.au and selecting ‘Finalise STP’ and selecting the date and ‘View & Adjust’ each employee.

If you are creating multiplying pay runs for the same period and submitting these pay runs these may duplicate figures. If you do not wish for figures to duplicate simply make the changes on the same pay run. If you have already created multiple pay runs for the same period you can remove this from the ATO by editing the pay run and changing all the figures to 0 and resubmitting the pay run. You can also review the finalisation and review and edit the figures so that you can finalise the payroll with the correct figures.

If you would like to keep a report for record-keeping purposes, the report that shows records of any adjustments you’ve made in the ‘Finalise STP’ screen will be shown in the ‘Payroll Activity Summary’.

Step 1: Log in to payroller.com.au

Step 2: Select ‘Reports’.

Step 3: Select ‘Payroll Activity Summary’.

Step 4: Select the employee and select the period.

Step 5: Select ‘View’.

Step 6: Select the download icon or the print icon on the top right to download or print.

Finalising STP via the ‘Finalise STP’ button on payroller.com.au is completely free. If you choose to create or edit a pay run, access superannuation, or integrate Xero you will be asked to upgrade to a standard subscription.

During the end of the financial year, there may be some delays due to an increase in businesses attempting to finalise. Please wait for 72 hours for the finalisation/ pay run to be submitted. If it’s still pending after 72 hours, resubmit the pay run. If the issue persists, contact Payroller at hello@payroller.com.au for further assistance.

You can make edits on pay runs within the financial year prior to finalising the last pay run for the employee. However, If you would prefer to see the end-of-financial-year figures for each employee and then add amounts before you submit your finalisation you will need to log in to payroller.com.au. Once logged in, select ‘Finalise STP’, then select the financial date, and then ‘View & Adjust’ each employee to make your adjustments before you submit.

Adjustments made on the Finalise STP button are currently only viewable on the Payroll Activity Summary. Changes will not be visible on the Payroll Employee Summary.

These FAQs should provide you with a better understanding of how to finalise STP for the end of the financial year and resolve any issues or discrepancies that may arise. If you have any additional questions or concerns, please feel free to ask.

STP failed means that there was an error while STP was being reported and as a result, STP was not able to be sent. During the end of the financial year, there may be some delays due to an increase in businesses attempting to finalise.

A common error that occurs on finalisation is when the ‘Finalise STP‘ button is pressed multiple times. Please make sure to press ‘Finalise STP’ once and wait at least 72 hours before attempting to select ‘Finalise STP’ again. If it is pending or failing after 72 hours, resubmit the finalisation.

If the issue persists, contact Payroller at hello@payroller.com.au for further assistance.