Learn where you can enter your branch number in Payroller
Learn where you can enter your branch number in Payroller with our simple guide below.
When you first create your account, your Branch Number will default to 1 unless this is changed in STP Settings.
If you have already submitted pay runs under one branch number we recommend creating a new Payroller account for the new branch number.
Viewing and editing the branch number is currently only available on payroller.com.au The Branch Number field will be locked unless you disable STP first. To edit it, youโll need to follow the steps below to disable STP, make your changes, then re-enable it. Two common mistakes include submitting pay runs under the incorrect branch number or changing a branch number on an account with submitted pay runs.
Step 1: Select the โcompany nameโ.
Step 2: Go to โSettingsโ.
Step 3: Select โPayroll & STPโ.
Step 4: Choose โSTPโ.
Step 6: If STP is enabled, click โDisable STPโ.
Step 7: Edit the branch number, and then remember to click โEnable STPโ once done.
Common mistakes when changing branch numbers
Two of the most common mistakes with submitting STP and branch numbers are
โ Submitting pay runs under the incorrect branch number.
โ Changing a branch number on an account with submitted pay runs.
Submitting pay runs under the incorrect branch number
If an incorrect branch number is used and you only have one branch number, the ATO will disregard the incorrect branch number and automatically reallocate it to the correct one. No further action is required.
However, if the incorrect branch number has been used and you have multiple branch numbers, you must first edit the finalisation figures to 0 and finalise the STP submission. Afterward, update the branch number, create new pay run, submit it, and finalise the STP for the correct branch number.
Follow the steps below if you have been reporting under branch number 1, but the correct branch number is 2.
Step 1: Go to โFinalise STPโ.
Step 2: Select the correct financial year, then click โView & Adjustโ.
Step 3: In the โAdjustmentsโ section, enter negative amounts for the Year-to-Date (YTD) figures to reset the final report totals to 0, then click โDoneโ.
Step 4: Click โFinalise STPโ, then choose โSubmit STPโ.
Step 5: Click the โcompany nameโ, then navigate to โSettingsโ.
Step 6: Select โPayroll & STPโ, then click on โSTPโ.
Step 7: Click on โDisable STPโ.
Step 8: Update the branch number to the correct one. Once updated, ensure you click โEnable STPโ again.
Now that youโre set up under the correct branch number, youโll need to edit the incorrect pay run to zero, create a new one, and then Finalise STP.
Step 9: Go to โPayroll & STPโ, then edit the pay run.
Step 10: Make the necessary adjustments by entering zero values, then click โNextโ.
Step 11: Review the tax, earnings, and super values, then click โSaveโ.
Step 12: Click โNew Pay Runโ, then click โLetโs Startโ.
Step 13: Make adjustments to the pay run, then click โNextโ.
Step 14: Review the pay run details, then click โSaveโ.
Step 15: Return to the โFinalise STPโ screen.
Step 16: Select the correct financial year, then click โView & Adjustโ.
Step 17: Remove the negative adjustments and make any necessary changes, then click โDoneโ.
Step 18: Complete the adjustments for any remaining employees, then click โFinalise STPโ to submit the updated information to the ATO.
Changing a branch number on an account with submitted pay runs
If you have started submitting pay runs for the new branch number, but have not finalised for the previous branch number, you will need to do the following before proceeding.
To do this, edit the branch number back to the old branch, finalise for the correct financial year. Once completed you can go ahead and change the branch number back to the new branch number and report as usual.
Follow steps below where you have been reporting for the new branch number 2 when the old branch number 1 has not been finalised.
Step 1: Click on the โcompany nameโ, then go to โSettingsโ.
Step 2: Select โPayroll & STPโ, then click โSTPโ.
Step 3: Select โDisable STPโ.
Step 4: Edit the branch number to the old branch number, then click โEnable STPโ.
Step 5: Go to the โPayroll & STPโ page, then select โFinalise STPโ.
Step 7: Select the correct โfinancial yearโ.
Step 8: Click โView & Adjustโ to review the final figures for your employees.
Step 9: Edit the figures in the โAdjustmentโ section, then click โDoneโ once the changes are complete.
Step 10: For the remaining employees, click โView & Adjustโ, make necessary adjustments, and then select โFinalise STPโ.
Step 11: Enter the Signatory Name, then select โSubmit STPโ.
Once the STP has been finalised for the old branch number, you can switch back to the new branch number.
Step 12: Click on the โcompany nameโ, then go to โSettingsโ.
Step 11: Select โPayroll & STPโ, then click โSTPโ.
Step 13: Select โDisable STPโ.
Step 14: Edit the branch number to the new branch number, then click โEnable STPโ.
Now you can proceed with running pay runs for the new branch number as required.
Important Note: If you have already processed a pay run with a certain branch number, you cannot resubmit that pay run for a new branch number. You will need to create a new pay run to reflect the correct branch number with the ATO. Syncing Updates Between Web and Mobile Apps Any changes made to branch numbers or STP settings via the Payroller web application will automatically sync with the mobile app, as long as youโre logged into both using the same account credentials. There is no need to manually update information across different platforms.
Learn how to find and edit other STP-related features on Payroller with our simple guides below:
Frequently Asked Questions
Q: Do I need to sync changes manually between devices?
A: No, changes are automatically synced across the web and mobile apps as long as you use the same account credentials to log in.
Q: What if I need to change the branch code but already have active pay runs linked to the incorrect code?
A: First, disable STP as outlined above, then update the branch code. If the pay runs are already submitted under an incorrect branch code, you may need to amend those submissions or create a new account for the correct branch code.
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How to register Payroller as your software provider with the ATO.
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How to identify and resolve STP reporting error messages on Payroller
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